Customer Feedback Thrapston Garage
We pride ourselves on our customer service and overall customer satisfaction, at Thrapston Garage we work effortlessly to ensure all of our customers have a pleasant buying or selling experience.
This page shows the latest testimonials from some of our delighted customers we have had the pleasure to deal with to prove our dedication to our overall customer service.
Our AutoTrader Reviews Our Google Reviews
By Kevin D | Verified Purchase
Just bought a black edition fiesta where the salesman James was more than helpful from start to finish. We had top class service from the first telephone call and contact via emails . The staff are very friendly and not at all pushy. Overall very impressed with Thrapston garage top marks all round. Thanks
By Kevin D | Verified Purchase
Top service from the Thrapston Garage team. Salesman James was very helpful from start to finish with phone calls and emails that were responded to very quickly. There very friendly and there was no pressure when viewing the car. All the cars are very well presented. Overall a very pleasant experience and would highly recommend Thrapston Garage.
"No pressure and a pleasure to deal with."
By Stephen G | Verified Purchase
First of all i dealt with salesman Phillip. Over all a very pleasant experience with no pressure. Got a fer trade in price for my old car and was well happy with the price of my new purchase. Would recommend this garage, well worth a look.
By Liz R Verified Purchase
Bought my last couple of cars from here , staff always very helpful , treated me how I feel you should be treated when you're a lone woman entering a mostly male environment. If I could give it 10 stars I would.
"Will be returning my car there for future maintenance and service"
By Tom W | Google
Just been through the process of buying a car and collected it yesterday with James. Easy and simple, the way it should be when buying a car. Pointed out a scratch in the bodywork and before asking, James quickly confirmed that it would be rectified should the car be sold.
Had a concern about something but James and the workshop were happy to accommodate my request to get it inspected and confirm there was nothing to worry about. Also requested the car be thoroughly cleaned to remove white polish marks on black trim and to remove a badge added by the previous owner. Both were done well to my request. The bodywork repair was also done to a fantastic standard, you wouldn't even know there was a scratch before.
Someone previously mentioned that they did not take holding deposits; this is not true. James offered to take a deposit to hold the car whilst I took the time to think about it and go over the numbers in my spare time. Overall very pleased with the service. Owner was there almost every time I went in and was also approachable. Will be returning my car there for future maintenance and service.
"Superb after sales service"
By Carol M | Google
Excellent service from start to finish. James looked after us and arranged a test drive. My husband and I were both impressed with his professional manner and at no point felt pressured which is a massive bonus for us. We were looking to buy a Dacia Stepway they had in stock. My husband said the garage just felt like the right place for us to buy from with confidence.
We had an issue with a service light in the first week which resulted in a visit to the Dacia dealer who we felt were pushy and wanted to charge for a full service in order to turn off the light. We did explain that a service had just been done at Thrapston Ford but they shrugged this off even though the invoice showed original Dacia parts. James and the service manager from Thrapston Ford requested Dacia to do yet another service a week after theirs was done just so the warning light could be turned off. Ford Thrapston also covered the cost to do this.
I would recommend anyone to this fantastic garage and their staff who offered superb after sales service. I will definitely be looking there for my next car
"Alex is a credit to the Trade"
By John D | Google
Alex is a credit to the Trade, there's not many people who care any more but Alex and the team at Thrapston Garage realy do, nothing is to much trouble we have been taking our car to Alex & Team for many years.
"Can not recommend them enough"
By David W | Google
I've been taking my cars to Thrapston garage for over a decade and can not recommend them enough. Alex and the team are professional and their experience shines through in everything they do. I now live in MK but I still make the drive just to have peace of mind that my car is being maintained and repaired in the right way. Well deserved 5 stars.
"Very friendly relaxed atmosphere"
By Hugh D | Google
Superb Ford dealership, very friendly relaxed atmosphere here. No hard pressure sales. Sales team were very knowledgeable and great to deal with. I would have no hesitation in using this dealership again in the future.
By Silivan G | Google
Having recently purchased cars from Thrapston gararge for my wife and both children I cannot recommend them highly enough. If we have had any slight or minor issue Alex in the service department has been the ultimate professional in the way he has dealt with us. It is reassuring to know there is a garage I can trust. Keep up the good work.